FMCSA Unveils Modernized Complaint Database to Strengthen Trucking Industry Oversight
The Federal Motor Carrier Safety Administration (FMCSA) has taken a big step forward in improving transparency and accountability within the trucking industry. On September 24, 2025, Transportation Secretary Sean Duffy announced the release of the first phase of a revamped National Consumer Complaint Database (NCCDB), a tool that truck drivers and consumers alike can use to report violations, fraud, and safety issues. This upgrade was first outlined earlier this year as part of the U.S. Department of Transportation’s “Pro-Trucker Package”—a set of initiatives aimed at reducing fraud, improving working conditions for drivers, and enhancing safety across the industry. What’s New in the NCCDB? The modernized database introduces several major improvements designed to make reporting faster, easier, and more effective: Complaints against property brokers – For the first time, users can file complaints against property brokers, a long-requested addition by trucke...